Alfin Muslikhun, Rowiyani Rowiyani, Lathifatul Aulia, & Mukhlidin Mukhlidin. (2025). From Complaints to Loyalty: Service Factors Influencing Passenger Satisfaction at Poncol Station. Proceeding of the International Conference on Management, Entrepreneurship, and Business, 2(1), 36–44. https://doi.org/10.61132/icmeb.v2i1.171