ALFIN MUSLIKHUN; ROWIYANI ROWIYANI; LATHIFATUL AULIA; MUKHLIDIN MUKHLIDIN. From Complaints to Loyalty: Service Factors Influencing Passenger Satisfaction at Poncol Station. Proceeding of the International Conference on Management, Entrepreneurship, and Business, [S. l.], v. 2, n. 1, p. 36–44, 2025. DOI: 10.61132/icmeb.v2i1.171. Disponível em: https://prosiding.arimbi.or.id/index.php/ICMEB/article/view/171. Acesso em: 19 aug. 2025.