Alfin Muslikhun, Rowiyani Rowiyani, Lathifatul Aulia, and Mukhlidin Mukhlidin. 2025. “From Complaints to Loyalty: Service Factors Influencing Passenger Satisfaction at Poncol Station”. Proceeding of the International Conference on Management, Entrepreneurship, and Business 2 (1):36-44. https://doi.org/10.61132/icmeb.v2i1.171.