Alfin Muslikhun, Rowiyani Rowiyani, Lathifatul Aulia, Mukhlidin Mukhlidin. From Complaints to Loyalty: Service Factors Influencing Passenger Satisfaction at Poncol Station. ICMEB [Internet]. 2025 Jun. 30 [cited 2025 Oct. 15];2(1):36-44. Available from: https://prosiding.arimbi.or.id/index.php/ICMEB/article/view/171